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      • ITIL®4 FOUNDATION
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      CoursesITIL®4 FOUNDATIONITIL® 4 Foundation Official PeopleCert Certification
      • 1 - ITIL 4 OVERVIEW 1

        Structured Benefits The Service Value System Four Dimensions of Service Management

        • Lecture1.1
          ITIL 4 Introduction 16 min
      • 2 - KEY CONCEPTS OF ITIL 1

        What is Service Management as per ITIL 4? Understanding Service Relationships for Creating Value

        • Lecture2.1
          Service Management Key Concepts 43 min
      • 3 - THE FOUR DIMENSIONS OF SERVICE MANAGEMENT 1

        A Holistic Approach to Value Delivery Organizations and People Informational Technology Partners and Suppliers Value Streams and Processes External Factors

        • Lecture3.1
          Four Dimensions Of Service Management 32 min
      • 4 - THE ITIL GUIDING PRINCIPLES 1

        Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate Principle Interaction

        • Lecture4.1
          Guiding Principles 33 min
      • 5 - THE ITIL SERVICE VALUE SYSTEM (SVS) 1

        Guiding Principles Governance Service Value Chain Practices Continual Improvement

        • Lecture5.1
          Service Value System 20 min
      • 6 - Continual Improvement Model 1

        Governing Bodies Governance Activities The Role of Governance in the SVS

        • Lecture6.1
          Continual Improvement Model 19 min
      • 7 - Overview Of Practices 1

        Plan Improve Engage Design and Transition Obtain and Build Deliver and Support

        • Lecture7.1
          Overview Of Practices 18 min
      • 8 - General Management Practices 1

        The Model, the Value Chain, and Practice Continual Improvement Model Continual Improvement and the Guiding Principles Theory of Constraints

        • Lecture8.1
          General Management Practices 34 min
      • 9 - Service Management Practice Part 1 1

        Introduction to ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management

        • Lecture9.1
          Service Management Practice Part 1 01 hour 01 min
      • 10 - Service Management Practices Part 2 1

        General Management Practices Service Management Practices Technical Management Practices...Actual course syllabus may vary depending on the offering center. Contact your sales representative for more information.

        • Lecture10.1
          Service Management Practices Part 2 21 min
      • 11 - Mock Exam 3

        • Lecture11.1
          Mock Exam 59 min
        • Lecture11.2
          Sample Papers
        • Quiz11.1
          ITIL® 4 Foundation Quiz 22 questions
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        ServiceDesk Academy (SDA) is a Global Training and Consulting firm, offering intelligent learning solutions for corporates and professional individual learners. SDA offers trainings and certification programs in ITIL® 4, DevOps, PRINCE2, PMP®, PECB ISO Certifications, AgileSHIFT, AWS Cloud, Azure Cloud, Google Cloud, Professional Scrum Master, COBIT®, CISA, CISM, GDPR, Six Sigma All Levels, and many more trainings in leading business practices and emerging technologies, endorsed by leading global professional bodies.ServiceDeskAcademy.com is part of 1 World Training, a leading international provider of professional learning and consulting solutions.


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        ITIL 4 Introduction
        Section 1 - Itil 4 Foundation Training - Introduction
        Module 1 part 1

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            Weekend (Sat – Sun) – 2 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/4/2020 4 am[/localize_time][localize_time]4/4/2020 1 pm[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/5/2020 4 am[/localize_time][localize_time]4/5/2020 1 pm[/localize_time]Live Online and Classroom

            Weekend (Sat – Sun) – 4 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/4/2020 1 pm[/localize_time][localize_time]4/4/2020 5 pm[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/5/2020 1 pm[/localize_time][localize_time]4/5/2020 5 pm[/localize_time]Live Online and Classroom
            Session 3[localize_time]4/11/2020 1 pm[/localize_time][localize_time]4/11/2020 5 pm[/localize_time]Live Online and Classroom
            Session 4[localize_time]4/12/2020 1 pm[/localize_time][localize_time]4/12/2020 5 pm[/localize_time]Live Online and Classroom

            Weekdays (Mon – Fri) – 5 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/6/2020 10:30 pm[/localize_time][localize_time]4/6/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/7/2020 10:30 pm[/localize_time][localize_time]4/7/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 3[localize_time]4/8/2020 10:30 pm[/localize_time][localize_time]4/8/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 4[localize_time]4/9/2020 10:30 pm[/localize_time][localize_time]4/9/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 5[localize_time]4/10/2020 10:30 pm[/localize_time][localize_time]4/10/2020 02:30 am[/localize_time]Live Online and Classroom
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