1 - ITIL 4 OVERVIEW 1
Structured Benefits The Service Value System Four Dimensions of Service Management
- Lecture1.1
2 - KEY CONCEPTS OF ITIL 1
What is Service Management as per ITIL 4? Understanding Service Relationships for Creating Value
- Lecture2.1
3 - THE FOUR DIMENSIONS OF SERVICE MANAGEMENT 1
A Holistic Approach to Value Delivery Organizations and People Informational Technology Partners and Suppliers Value Streams and Processes External Factors
- Lecture3.1
4 - THE ITIL GUIDING PRINCIPLES 1
Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate Principle Interaction
- Lecture4.1
5 - THE ITIL SERVICE VALUE SYSTEM (SVS) 1
Guiding Principles Governance Service Value Chain Practices Continual Improvement
- Lecture5.1
6 - Continual Improvement Model 1
Governing Bodies Governance Activities The Role of Governance in the SVS
- Lecture6.1
7 - Overview Of Practices 1
Plan Improve Engage Design and Transition Obtain and Build Deliver and Support
- Lecture7.1
8 - General Management Practices 1
The Model, the Value Chain, and Practice Continual Improvement Model Continual Improvement and the Guiding Principles Theory of Constraints
- Lecture8.1
9 - Service Management Practice Part 1 1
Introduction to ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management
- Lecture9.1
10 - Service Management Practices Part 2 1
General Management Practices Service Management Practices Technical Management Practices...Actual course syllabus may vary depending on the offering center. Contact your sales representative for more information.
- Lecture10.1
11 - Mock Exam 3
- Lecture11.1
- Lecture11.2
- Quiz11.1
Classroom Locations : Hyderabad, Bengaluru, Chennai, Mumbai, Pune, New Delhi, Gurgaon, Riyadh, Dammam, Jeddah, Bahrain, Muscat(Oman), Seeb(Oman), Salalah(Oman), Sohar(Oman), Amsterdam(Netherlands), Amersfoort(Netherlands), Pretoria(South Africa), Johannesburg (South Africa), Cape Town (South Africa), Durban (South Africa), Cairo (Egypt)
Weekend (Sat – Sun) – 2 Sessions
From Date | To Date | Delivery | |
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Session 1 | [localize_time]4/4/2020 4 am[/localize_time] | [localize_time]4/4/2020 1 pm[/localize_time] | Live Online and Classroom |
Session 2 | [localize_time]4/5/2020 4 am[/localize_time] | [localize_time]4/5/2020 1 pm[/localize_time] | Live Online and Classroom |
Weekend (Sat – Sun) – 4 Sessions
From Date | To Date | Delivery | |
---|---|---|---|
Session 1 | [localize_time]4/4/2020 1 pm[/localize_time] | [localize_time]4/4/2020 5 pm[/localize_time] | Live Online and Classroom |
Session 2 | [localize_time]4/5/2020 1 pm[/localize_time] | [localize_time]4/5/2020 5 pm[/localize_time] | Live Online and Classroom |
Session 3 | [localize_time]4/11/2020 1 pm[/localize_time] | [localize_time]4/11/2020 5 pm[/localize_time] | Live Online and Classroom |
Session 4 | [localize_time]4/12/2020 1 pm[/localize_time] | [localize_time]4/12/2020 5 pm[/localize_time] | Live Online and Classroom |
Weekdays (Mon – Fri) – 5 Sessions
From Date | To Date | Delivery | |
---|---|---|---|
Session 1 | [localize_time]4/6/2020 10:30 pm[/localize_time] | [localize_time]4/6/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 2 | [localize_time]4/7/2020 10:30 pm[/localize_time] | [localize_time]4/7/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 3 | [localize_time]4/8/2020 10:30 pm[/localize_time] | [localize_time]4/8/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 4 | [localize_time]4/9/2020 10:30 pm[/localize_time] | [localize_time]4/9/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 5 | [localize_time]4/10/2020 10:30 pm[/localize_time] | [localize_time]4/10/2020 02:30 am[/localize_time] | Live Online and Classroom |