1 - ITIL MPT Introduction 1
- Lecture1.1
2 - Service management concepts 1
- Lecture2.1
3 - Four dimensions of service management 1
- Lecture3.1
4 - Guiding principles 1
- Lecture4.1
5 - Service value system 1
- Lecture5.1
6 - Continual Improvement model 1
- Lecture6.1
7 - CDS organizational structure 1
- Lecture7.1
8 - Team capabilities roles 1
- Lecture8.1
9 - Customer orientated mindset 1
- Lecture9.1
10 - Workforce planning 1
- Lecture10.1
11 - Value stream in CDS 1
- Lecture11.1
12 - Practices in CDS 1
- Lecture12.1
13 - DSV Explore and Engage 1
- Lecture13.1
14 - DSV Offer Agree Onboard 1
- Lecture14.1
16 - High Velocity IT 5
Concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Lecture15.1
- Lecture15.2
- Lecture15.3
- Lecture15.4
- Lecture15.5
17 - Direct, Plan and Improve 3
- Lecture16.1
- Lecture16.2
- Lecture16.3
Incident Management Practice 1
- Lecture17.1
Knowledge Management Practice 1
- Lecture18.1
Service Desk Practice 1
- Lecture19.1
Problem Management Practice 1
- Lecture20.1
Deployment management practice 1
- Lecture21.1
Change enablement or control practice 1
- Lecture22.1
Service level management practice 1
- Lecture23.1
Release management practice 1
- Lecture24.1
Continual improvement 1
- Lecture25.1
Monitoring and event management practice 1
- Lecture26.1
ITIL MPT Mock paper 1
- Lecture27.1
ITIL v4 MPT Course Material for Students 1
- Lecture28.1
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