1 - ITIL MPT Introduction
1- ITIL MPT Introduction 08 minLecture1.1
2 - Service management concepts
1- Service management concepts 43 minLecture2.1
3 - Four dimensions of service management
1- Four dimensions of service management 32 minLecture3.1
4 - Guiding principles
1- Guiding principles 33 minLecture4.1
5 - Service value system
1- Service value system 20 minLecture5.1
6 - Continual Improvement model
1- Continual Improvement model 19 minLecture6.1
7 - CDS organizational structure
1- CDS organizational structure 33 minLecture7.1
8 - Team capabilities roles
1- Team capabilities roles 30 minLecture8.1
9 - Customer orientated mindset
1- Customer orientated mindset 28 minLecture9.1
10 - Workforce planning
1- Workforce planning 36 minLecture10.1
11 - Value stream in CDS
1- Value stream in CDS 14 minLecture11.1
12 - Practices in CDS
1- Practices in CDS 43 minLecture12.1
13 - DSV Explore and Engage
1- DSV Explore and Engage 50 minLecture13.1
14 - DSV Offer Agree Onboard
1- DSV Offer Agree Onboard 56 minLecture14.1
16 - High Velocity IT
Concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
5- HVIT Part 1 30 minLecture15.1
- HVIT Part 2 30 minLecture15.2
- HVIT Part 3 16 minLecture15.3
- HVIT Part 4 12 minLecture15.4
- HVIT Part 5 44 minLecture15.5
17 - Direct, Plan and Improve
3- DPI Part 1 20 minLecture16.1
- DPI Part 2 29 minLecture16.2
- DPI Part 3 53 minLecture16.3
Incident Management Practice
1- Incident Management Practice 11 minLecture17.1
Knowledge Management Practice
1- Knowledge Management Practice 15 minLecture18.1
Service Desk Practice
1- Service Desk Practice 05 minLecture19.1
Problem Management Practice
1- Problem Management Practice 10 minLecture20.1
Deployment management practice
1- Deployment Management Practice 11 minLecture21.1
Change enablement or control practice
1- Change Enablement or Control Practice 15 minLecture22.1
Service level management practice
1- Service Level Management Practice 09 minLecture23.1
Release management practice
1- Release Management Practice 12 minLecture24.1
Continual improvement
1- Continual Improvement 10 minLecture25.1
Monitoring and event management practice
1- Monitoring and Event Management Practice 11 minLecture26.1
ITIL MPT Mock paper
1- ITIL MPT Mock paper 24 minLecture27.1
ITIL v4 MPT Course Material for Students
1- ITIL v4 MPT Course Material for StudentsLecture28.1
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