1 - ITIL MPT Introduction 1
- Lecture1.1
2 - Service management concepts 1
- Lecture2.1
3 - Four dimensions of service management 1
- Lecture3.1
4 - Guiding principles 1
- Lecture4.1
5 - Service value system 1
- Lecture5.1
6 - Continual Improvement model 1
- Lecture6.1
7 - CDS organizational structure 1
- Lecture7.1
8 - Team capabilities roles 1
- Lecture8.1
9 - Customer orientated mindset 1
- Lecture9.1
10 - Workforce planning 1
- Lecture10.1
11 - Value stream in CDS 1
- Lecture11.1
12 - Practices in CDS 1
- Lecture12.1
13 - DSV Explore and Engage 1
- Lecture13.1
14 - DSV Offer Agree Onboard 1
- Lecture14.1
16 - High Velocity IT 5
Concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Lecture15.1
- Lecture15.2
- Lecture15.3
- Lecture15.4
- Lecture15.5
17 - Direct, Plan and Improve 3
- Lecture16.1
- Lecture16.2
- Lecture16.3
Incident Management Practice 1
- Lecture17.1
Knowledge Management Practice 1
- Lecture18.1
Service Desk Practice 1
- Lecture19.1
Problem Management Practice 1
- Lecture20.1
Deployment management practice 1
- Lecture21.1
Change enablement or control practice 1
- Lecture22.1
Service level management practice 1
- Lecture23.1
Release management practice 1
- Lecture24.1
Continual improvement 1
- Lecture25.1
Monitoring and event management practice 1
- Lecture26.1
ITIL MPT Mock paper 1
- Lecture27.1
ITIL v4 MPT Course Material for Students 1
- Lecture28.1
Classroom Locations : Hyderabad, Bengaluru, Chennai, Mumbai, Pune, New Delhi, Gurgaon, Riyadh, Dammam, Jeddah, Bahrain, Muscat(Oman), Seeb(Oman), Salalah(Oman), Sohar(Oman), Amsterdam(Netherlands), Amersfoort(Netherlands), Pretoria(South Africa), Johannesburg (South Africa), Cape Town (South Africa), Durban (South Africa), Cairo (Egypt)
Weekend (Sat – Sun) – 2 Sessions
From Date | To Date | Delivery | |
---|---|---|---|
Session 1 | [localize_time]4/4/2020 4 am[/localize_time] | [localize_time]4/4/2020 1 pm[/localize_time] | Live Online and Classroom |
Session 2 | [localize_time]4/5/2020 4 am[/localize_time] | [localize_time]4/5/2020 1 pm[/localize_time] | Live Online and Classroom |
Weekend (Sat – Sun) – 4 Sessions
From Date | To Date | Delivery | |
---|---|---|---|
Session 1 | [localize_time]4/4/2020 1 pm[/localize_time] | [localize_time]4/4/2020 5 pm[/localize_time] | Live Online and Classroom |
Session 2 | [localize_time]4/5/2020 1 pm[/localize_time] | [localize_time]4/5/2020 5 pm[/localize_time] | Live Online and Classroom |
Session 3 | [localize_time]4/11/2020 1 pm[/localize_time] | [localize_time]4/11/2020 5 pm[/localize_time] | Live Online and Classroom |
Session 4 | [localize_time]4/12/2020 1 pm[/localize_time] | [localize_time]4/12/2020 5 pm[/localize_time] | Live Online and Classroom |
Weekdays (Mon – Fri) – 5 Sessions
From Date | To Date | Delivery | |
---|---|---|---|
Session 1 | [localize_time]4/6/2020 10:30 pm[/localize_time] | [localize_time]4/6/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 2 | [localize_time]4/7/2020 10:30 pm[/localize_time] | [localize_time]4/7/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 3 | [localize_time]4/8/2020 10:30 pm[/localize_time] | [localize_time]4/8/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 4 | [localize_time]4/9/2020 10:30 pm[/localize_time] | [localize_time]4/9/2020 02:30 am[/localize_time] | Live Online and Classroom |
Session 5 | [localize_time]4/10/2020 10:30 pm[/localize_time] | [localize_time]4/10/2020 02:30 am[/localize_time] | Live Online and Classroom |