1 - ITIL MPT Introduction 1

• Lecture1.1
  ITIL MPT Introduction 08 min

2 - Service management concepts 1

• Lecture2.1
  Service management concepts 43 min

3 - Four dimensions of service management 1

• Lecture3.1
  Four dimensions of service management 32 min

4 - Guiding principles 1

• Lecture4.1
  Guiding principles 33 min

5 - Service value system 1

• Lecture5.1
  Service value system 20 min

6 - Continual Improvement model 1

• Lecture6.1
  Continual Improvement model 19 min

7 - CDS organizational structure 1

• Lecture7.1
  CDS organizational structure 33 min

8 - Team capabilities roles 1

• Lecture8.1
  Team capabilities roles 30 min

9 - Customer orientated mindset 1

• Lecture9.1
  Customer orientated mindset 28 min

10 - Workforce planning 1

• Lecture10.1
  Workforce planning 36 min

11 - Value stream in CDS 1

• Lecture11.1
  Value stream in CDS 14 min

12 - Practices in CDS 1

• Lecture12.1
  Practices in CDS 43 min

13 - DSV Explore and Engage 1

• Lecture13.1
  DSV Explore and Engage 50 min

14 - DSV Offer Agree Onboard 1

• Lecture14.1
  DSV Offer Agree Onboard 56 min

16 - High Velocity IT 5

Concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

• Lecture15.1
  HVIT Part 1 30 min
• Lecture15.2
  HVIT Part 2 30 min
• Lecture15.3
  HVIT Part 3 16 min
• Lecture15.4
  HVIT Part 4 12 min
• Lecture15.5
  HVIT Part 5 44 min

17 - Direct, Plan and Improve 3

• Lecture16.1
  DPI Part 1 20 min
• Lecture16.2
  DPI Part 2 29 min
• Lecture16.3
  DPI Part 3 53 min

Incident Management Practice 1

• Lecture17.1
  Incident Management Practice 11 min

Knowledge Management Practice 1

• Lecture18.1
  Knowledge Management Practice 15 min

Service Desk Practice 1

• Lecture19.1
  Service Desk Practice 05 min

Problem Management Practice 1

• Lecture20.1
  Problem Management Practice 10 min

Deployment management practice 1

• Lecture21.1
  Deployment Management Practice 11 min

Change enablement or control practice 1

• Lecture22.1
  Change Enablement or Control Practice 15 min

Service level management practice 1

• Lecture23.1
  Service Level Management Practice 09 min

Release management practice 1

• Lecture24.1
  Release Management Practice 12 min

Continual improvement 1

• Lecture25.1
  Continual Improvement 10 min

Monitoring and event management practice 1

• Lecture26.1
  Monitoring and Event Management Practice 11 min

ITIL MPT Mock paper 1

• Lecture27.1
  ITIL MPT Mock paper 24 min

ITIL v4 MPT Course Material for Students 1

• Lecture28.1
  ITIL v4 MPT Course Material for Students