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          • ISMS : ISO 27001:2013 - Information Security Management
          • BCMS:ISO 22301:2012-Business Continuity Management System
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      • ITIL®4
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      CoursesITIL®4ITIL® Managing Professional Transition Module (MPT) Official PeopleCert Certification
      • 1 - ITIL MPT Introduction 1

        • Lecture1.1
          ITIL MPT Introduction 08 min
      • 2 - Service management concepts 1

        • Lecture2.1
          Service management concepts 43 min
      • 3 - Four dimensions of service management 1

        • Lecture3.1
          Four dimensions of service management 32 min
      • 4 - Guiding principles 1

        • Lecture4.1
          Guiding principles 33 min
      • 5 - Service value system 1

        • Lecture5.1
          Service value system 20 min
      • 6 - Continual Improvement model 1

        • Lecture6.1
          Continual Improvement model 19 min
      • 7 - CDS organizational structure 1

        • Lecture7.1
          CDS organizational structure 33 min
      • 8 - Team capabilities roles 1

        • Lecture8.1
          Team capabilities roles 30 min
      • 9 - Customer orientated mindset 1

        • Lecture9.1
          Customer orientated mindset 28 min
      • 10 - Workforce planning 1

        • Lecture10.1
          Workforce planning 36 min
      • 11 - Value stream in CDS 1

        • Lecture11.1
          Value stream in CDS 14 min
      • 12 - Practices in CDS 1

        • Lecture12.1
          Practices in CDS 43 min
      • 13 - DSV Explore and Engage 1

        • Lecture13.1
          DSV Explore and Engage 50 min
      • 14 - DSV Offer Agree Onboard 1

        • Lecture14.1
          DSV Offer Agree Onboard 56 min
      • 16 - High Velocity IT 5

        Concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

        • Lecture15.1
          HVIT Part 1 30 min
        • Lecture15.2
          HVIT Part 2 30 min
        • Lecture15.3
          HVIT Part 3 16 min
        • Lecture15.4
          HVIT Part 4 12 min
        • Lecture15.5
          HVIT Part 5 44 min
      • 17 - Direct, Plan and Improve 3

        • Lecture16.1
          DPI Part 1 20 min
        • Lecture16.2
          DPI Part 2 29 min
        • Lecture16.3
          DPI Part 3 53 min
      • Incident Management Practice 1

        • Lecture17.1
          Incident Management Practice 11 min
      • Knowledge Management Practice 1

        • Lecture18.1
          Knowledge Management Practice 15 min
      • Service Desk Practice 1

        • Lecture19.1
          Service Desk Practice 05 min
      • Problem Management Practice 1

        • Lecture20.1
          Problem Management Practice 10 min
      • Deployment management practice 1

        • Lecture21.1
          Deployment Management Practice 11 min
      • Change enablement or control practice 1

        • Lecture22.1
          Change Enablement or Control Practice 15 min
      • Service level management practice 1

        • Lecture23.1
          Service Level Management Practice 09 min
      • Release management practice 1

        • Lecture24.1
          Release Management Practice 12 min
      • Continual improvement 1

        • Lecture25.1
          Continual Improvement 10 min
      • Monitoring and event management practice 1

        • Lecture26.1
          Monitoring and Event Management Practice 11 min
      • ITIL MPT Mock paper 1

        • Lecture27.1
          ITIL MPT Mock paper 24 min
      • ITIL v4 MPT Course Material for Students 1

        • Lecture28.1
          ITIL v4 MPT Course Material for Students
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        ITIL 4 Introduction
        Section 1 - Itil 4 Foundation Training - Introduction
        Module 1 part 1

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            Weekend (Sat – Sun) – 2 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/4/2020 4 am[/localize_time][localize_time]4/4/2020 1 pm[/localize_time]Live Online and Classroom
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            Weekend (Sat – Sun) – 4 Sessions

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            Session 1[localize_time]4/4/2020 1 pm[/localize_time][localize_time]4/4/2020 5 pm[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/5/2020 1 pm[/localize_time][localize_time]4/5/2020 5 pm[/localize_time]Live Online and Classroom
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            Weekdays (Mon – Fri) – 5 Sessions

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            Session 1[localize_time]4/6/2020 10:30 pm[/localize_time][localize_time]4/6/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/7/2020 10:30 pm[/localize_time][localize_time]4/7/2020 02:30 am[/localize_time]Live Online and Classroom
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            Session 4[localize_time]4/9/2020 10:30 pm[/localize_time][localize_time]4/9/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 5[localize_time]4/10/2020 10:30 pm[/localize_time][localize_time]4/10/2020 02:30 am[/localize_time]Live Online and Classroom
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