Overview
This 16-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.
Learners attending this course, acquire knowledge and understanding of:
⦁ The integration of different value streams and activities to create, deliver and support IT-enabled products and services
⦁ Supporting practices, methods and tools
⦁ Service performance and service quality and improvement methods
⦁ How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market
ServiceDesk Academy uses PeopleCert accredited training material for all the ITIL Managing Professional modules, as it is mandatory to enable full understanding of the core material.
Pre-requisite: Must have passed ITIL 4 Foundation
Certification: On Passing Exam you become, ITIL® Specialist: Create Deliver and Support
Training Options
| E-LEARNING | ONLINE TRAINING | CLASSROOM TRAINING |
|---|---|---|
| 1. 120 days access to high-quality self-paced e-learning content created by industry experts 2.Learner assistance and support | 1. Repeat classes with no extra cost 2. 120 days access to high-quality self-paced e-learning content created by industry experts 3. Learner assistance and support | 1. Flexible weekdays/weekends classes 2. 120 days access to high-quality self-paced e-learning content created by industry experts 3. Learner assistance and support |
| BUY NOW | BUY NOW | BUY NOW |
We can schedule next batch, as per your convenient dates
Course Features
- Lectures 31
- Quizzes 0
- Duration 10 weeks
- Skill level All levels
- Students 8
- Assessments Yes
- 1 - CDS Introduction
- 2 - Service management concepts
- 3 - Four dimensions of service management
- 4 - Guiding principles
- 5 - Service value system
- 6 - Continual Improvement Model
- 7 - CDS
- software development and management for cds
- deployment management for cds
- CDS summary sample questions
- monitoring and event management
- Service level management
- knowledge management
- problem management
- incident management
- service desk
- change enablement
- service validation and testing
- release management
