1 - CDS Introduction 1
- Lecture1.1
2 - Service management concepts 1
- Lecture2.1
3 - Four dimensions of service management 1
- Lecture3.1
4 - Guiding principles 1
- Lecture4.1
5 - Service value system 1
- Lecture5.1
6 - Continual Improvement Model 2
- Lecture6.1
- Lecture6.2
7 - CDS 11
- Lecture7.1
- Lecture7.2
- Lecture7.3
- Lecture7.4
- Lecture7.5
- Lecture7.6
- Lecture7.7
- Lecture7.8
- Lecture7.9
- Lecture7.10
- Lecture7.11
software development and management for cds 1
- Lecture8.1
deployment management for cds 1
- Lecture9.1
CDS summary sample questions 1
- Lecture10.1
monitoring and event management 1
- Lecture11.1
Service level management 1
- Lecture12.1
knowledge management 1
- Lecture13.1
problem management 1
- Lecture14.1
incident management 1
- Lecture15.1
service desk 1
- Lecture16.1
change enablement 2
- Lecture17.1
- Lecture17.2
service validation and testing 1
- Lecture18.1
release management 1
- Lecture19.1
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