1 - CDS Introduction 1
- CDS Introduction 06 minLecture1.1
2 - Service management concepts 1
- Service Management Concepts 43 minLecture2.1
3 - Four dimensions of service management 1
- Four Dimensions of Service Management 32 minLecture3.1
4 - Guiding principles 1
- Guiding Principles 33 minLecture4.1
5 - Service value system 1
- Service Value System 20 minLecture5.1
6 - Continual Improvement Model 2
- Continual Improvement Model 19 minLecture6.1
- Additional material for Continual improvement 10 minLecture6.2
7 - CDS 11
- CDS Part 1 35 minLecture7.1
- CDS Part 2 25 minLecture7.2
- CDS Part 3 23 minLecture7.3
- CDS Part 4 17 minLecture7.4
- CDS Part 5 24 minLecture7.5
- CDS Part 6 43 minLecture7.6
- CDS Part 7 23 minLecture7.7
- CDS Part 8 16 minLecture7.8
- CDS Part 9 20 minLecture7.9
- CDS Part 10 24 minLecture7.10
- Practices in CDS 14 minLecture7.11
software development and management for cds 1
- Software Development and Management for CDS 05 minLecture8.1
deployment management for cds 1
- Deployment Management for CDS 11 minLecture9.1
CDS summary sample questions 1
- CDS summary sample questions 04 minLecture10.1
monitoring and event management 1
- Monitoring and Event Management 04 minLecture11.1
Service level management 1
- Service level management 08 minLecture12.1
knowledge management 1
- knowledge management 03 minLecture13.1
problem management 1
- problem management 10 minLecture14.1
incident management 1
- incident management 11 minLecture15.1
service desk 1
- service desk 05 minLecture16.1
change enablement 2
- change enablement 15 minLecture17.1
- Additional material for Change enablement or control 15 minLecture17.2
service validation and testing 1
- service validation and testing 07 minLecture18.1
release management 1
- Release Management 12 minLecture19.1
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