1 - CDS Introduction
1- CDS Introduction 06 minLecture1.1
2 - Service management concepts
1- Service Management Concepts 43 minLecture2.1
3 - Four dimensions of service management
1- Four Dimensions of Service Management 32 minLecture3.1
4 - Guiding principles
1- Guiding Principles 33 minLecture4.1
5 - Service value system
1- Service Value System 20 minLecture5.1
6 - Continual Improvement Model
2- Continual Improvement Model 19 minLecture6.1
- Additional material for Continual improvement 10 minLecture6.2
7 - CDS
11- CDS Part 1 35 minLecture7.1
- CDS Part 2 25 minLecture7.2
- CDS Part 3 23 minLecture7.3
- CDS Part 4 17 minLecture7.4
- CDS Part 5 24 minLecture7.5
- CDS Part 6 43 minLecture7.6
- CDS Part 7 23 minLecture7.7
- CDS Part 8 16 minLecture7.8
- CDS Part 9 20 minLecture7.9
- CDS Part 10 24 minLecture7.10
- Practices in CDS 14 minLecture7.11
software development and management for cds
1- Software Development and Management for CDS 05 minLecture8.1
deployment management for cds
1- Deployment Management for CDS 11 minLecture9.1
CDS summary sample questions
1- CDS summary sample questions 04 minLecture10.1
monitoring and event management
1- Monitoring and Event Management 04 minLecture11.1
Service level management
1- Service level management 08 minLecture12.1
knowledge management
1- knowledge management 03 minLecture13.1
problem management
1- problem management 10 minLecture14.1
incident management
1- incident management 11 minLecture15.1
service desk
1- service desk 05 minLecture16.1
change enablement
2- change enablement 15 minLecture17.1
- Additional material for Change enablement or control 15 minLecture17.2
service validation and testing
1- service validation and testing 07 minLecture18.1
release management
1- Release Management 12 minLecture19.1
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