Overview
This 2 Day course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.
Learners will acquire an understanding of:
⦁ Integration of different value streams and activities to create, deliver and support Information Technology enabled products and services
⦁ Influence and impact of Agile and Lean ways of Project Management
⦁ How Agile and Lean can be leveraged to an organization’s advantage
⦁ A practical and strategic method for planning and delivering continual improvement with necessary agility
ServiceDesk Academy uses PeopleCert accredited training material for all the ITIL Managing Professional modules, as it is mandatory to enable full understanding of the core material.
Pre-requisite: Must have passed ITIL 4 Foundation
Certification: On Passing Exam you become, ITIL Strategist: Direct, Plan and Improve
Training Options
| E-LEARNING | ONLINE TRAINING | CLASSROOM TRAINING |
|---|---|---|
| 1. 120 days access to high-quality self-paced e-learning content created by industry experts 2.Learner assistance and support | 1. Repeat classes with no extra cost 2. 120 days access to high-quality self-paced e-learning content created by industry experts 3. Learner assistance and support | 1. Flexible weekdays/weekends classes 2. 120 days access to high-quality self-paced e-learning content created by industry experts 3. Learner assistance and support |
| BUY NOW | BUY NOW | BUY NOW |
We can schedule next batch, as per your convenient dates
Course Features
- Lectures 18
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 12
- Assessments Yes
- 1 - An Introduction to ITIL 4 Strategist: DPI
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
- 2 - Service Management Concepts
- 3 - Four Dimensions of Service Management
- 4 - Guiding principles
- 5 - Service value system
- 6 - Continual Improvement model
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
- 7 - DPI Principles and Mechanisms
- 8 - DPI Four dimensions
- 9 - DPI Strategy
- 10 - Risk Management
- 11 - DPI
- Dpi Sample Questions
- ITIL DPI Mock paper
