1 - An Introduction to ITIL 4 Strategist: DPI

This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.

2 - Service Management Concepts

3 - Four Dimensions of Service Management

4 - Guiding principles

5 - Service value system

6 - Continual Improvement model

This module examines the key principles and methods used to enable continual improvement for all types of improvements.

7 - DPI Principles and Mechanisms

8 - DPI Four dimensions

9 - DPI Strategy

10 - Risk Management

11 - DPI

Dpi Sample Questions

ITIL DPI Mock paper