1 - An Introduction to ITIL 4 Strategist: DPI 1

This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.

• Lecture1.1
  DPI Introduction 07 min

2 - Service Management Concepts 1

• Lecture2.1
  Service management concepts 43 min

3 - Four Dimensions of Service Management 1

• Lecture3.1
  Four dimensions of service management 32 min

4 - Guiding principles 1

• Lecture4.1
  Guiding principles 33 min

5 - Service value system 1

• Lecture5.1
  Service value system 20 min

6 - Continual Improvement model 1

This module examines the key principles and methods used to enable continual improvement for all types of improvements.

• Lecture6.1
  Continual Improvement model 19 min

7 - DPI Principles and Mechanisms 1

• Lecture7.1
  DPI Principles and Mechanisms 29 min

8 - DPI Four dimensions 1

• Lecture8.1
  DPI Four dimensions 11 min

9 - DPI Strategy 1

• Lecture9.1
  DPI Strategy 29 min

10 - Risk Management 1

• Lecture10.1
  Risk Management 23 min

11 - DPI 6

• Lecture11.1
  DPI Part 1 40 min
• Lecture11.2
  DPI Part 2 13 min
• Lecture11.3
  DPI Part 3 21 min
• Lecture11.4
  DPI Part 4 01 hour 40 min
• Lecture11.5
  DPI Part 5 34 min
• Lecture11.6
  DPI Part 6 41 min

Dpi Sample Questions 1

• Lecture12.1
  Dpi Sample Questions 05 min

ITIL DPI Mock paper 1

• Lecture13.1
  ITIL DPI Mock paper 30 min