1 - An Introduction to ITIL 4 Strategist: DPI 1

This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.

• Lecture1.1
  DPI Introduction
  07 min

2 - Service Management Concepts 1

• Lecture2.1
  Service management concepts
  43 min

3 - Four Dimensions of Service Management 1

• Lecture3.1
  Four dimensions of service management
  32 min

4 - Guiding principles 1

• Lecture4.1
  Guiding principles
  33 min

5 - Service value system 1

• Lecture5.1
  Service value system
  20 min

6 - Continual Improvement model 1

This module examines the key principles and methods used to enable continual improvement for all types of improvements.

• Lecture6.1
  Continual Improvement model
  19 min

7 - DPI Principles and Mechanisms 1

• Lecture7.1
  DPI Principles and Mechanisms
  29 min

8 - DPI Four dimensions 1

• Lecture8.1
  DPI Four dimensions
  11 min

9 - DPI Strategy 1

• Lecture9.1
  DPI Strategy
  29 min

10 - Risk Management 1

• Lecture10.1
  Risk Management
  23 min

11 - DPI 6

• Lecture11.1
  DPI Part 1
  40 min
• Lecture11.2
  DPI Part 2
  13 min
• Lecture11.3
  DPI Part 3
  21 min
• Lecture11.4
  DPI Part 4
  01 hour 40 min
• Lecture11.5
  DPI Part 5
  34 min
• Lecture11.6
  DPI Part 6
  41 min

Dpi Sample Questions 1

• Lecture12.1
  Dpi Sample Questions
  05 min

ITIL DPI Mock paper 1

• Lecture13.1
  ITIL DPI Mock paper
  30 min