1 - An Introduction to ITIL 4 Strategist: DPI
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
1- DPI Introduction 07 minLecture1.1
2 - Service Management Concepts
1- Service management concepts 43 minLecture2.1
3 - Four Dimensions of Service Management
1- Four dimensions of service management 32 minLecture3.1
4 - Guiding principles
1- Guiding principles 33 minLecture4.1
5 - Service value system
1- Service value system 20 minLecture5.1
6 - Continual Improvement model
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
1- Continual Improvement model 19 minLecture6.1
7 - DPI Principles and Mechanisms
1- DPI Principles and Mechanisms 29 minLecture7.1
8 - DPI Four dimensions
1- DPI Four dimensions 11 minLecture8.1
9 - DPI Strategy
1- DPI Strategy 29 minLecture9.1
10 - Risk Management
1- Risk Management 23 minLecture10.1
11 - DPI
6- DPI Part 1 40 minLecture11.1
- DPI Part 2 13 minLecture11.2
- DPI Part 3 21 minLecture11.3
- DPI Part 4 01 hour 40 minLecture11.4
- DPI Part 5 34 minLecture11.5
- DPI Part 6 41 minLecture11.6
Dpi Sample Questions
1- Dpi Sample Questions 05 minLecture12.1
ITIL DPI Mock paper
1- ITIL DPI Mock paper 30 minLecture13.1
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