1 - An Introduction to ITIL 4 Strategist: DPI 1
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
- Lecture1.1
2 - Service Management Concepts 1
- Lecture2.1
3 - Four Dimensions of Service Management 1
- Lecture3.1
4 - Guiding principles 1
- Lecture4.1
5 - Service value system 1
- Lecture5.1
6 - Continual Improvement model 1
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
- Lecture6.1
7 - DPI Principles and Mechanisms 1
- Lecture7.1
8 - DPI Four dimensions 1
- Lecture8.1
9 - DPI Strategy 1
- Lecture9.1
10 - Risk Management 1
- Lecture10.1
11 - DPI 6
- Lecture11.1
- Lecture11.2
- Lecture11.3
- Lecture11.4
- Lecture11.5
- Lecture11.6
Dpi Sample Questions 1
- Lecture12.1
ITIL DPI Mock paper 1
- Lecture13.1
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