1 - An Introduction to ITIL 4 Strategist: DPI 1
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
- DPI Introduction 07 minLecture1.1
2 - Service Management Concepts 1
- Service management concepts 43 minLecture2.1
3 - Four Dimensions of Service Management 1
- Four dimensions of service management 32 minLecture3.1
4 - Guiding principles 1
- Guiding principles 33 minLecture4.1
5 - Service value system 1
- Service value system 20 minLecture5.1
6 - Continual Improvement model 1
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
- Continual Improvement model 19 minLecture6.1
7 - DPI Principles and Mechanisms 1
- DPI Principles and Mechanisms 29 minLecture7.1
8 - DPI Four dimensions 1
- DPI Four dimensions 11 minLecture8.1
9 - DPI Strategy 1
- DPI Strategy 29 minLecture9.1
10 - Risk Management 1
- Risk Management 23 minLecture10.1
11 - DPI 6
- DPI Part 1 40 minLecture11.1
- DPI Part 2 13 minLecture11.2
- DPI Part 3 21 minLecture11.3
- DPI Part 4 01 hour 40 minLecture11.4
- DPI Part 5 34 minLecture11.5
- DPI Part 6 41 minLecture11.6
Dpi Sample Questions 1
- Dpi Sample Questions 05 minLecture12.1
ITIL DPI Mock paper 1
- ITIL DPI Mock paper 30 minLecture13.1
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