Sharath

Sharath has over 20 years of experience professional experience in assisting Organizations in transforming into a Lean & Digital Enterprise from being a mere Portfolio Company.

He has excellent coaching skills for providing direction to the business & functional areas on Business Process Improvements. He has process modelling and framework expertise in AgileSHIFT, Data visualization, Quality Governance, Data Analytics, Statistical Process Control, Lean Philosophy, SEI- CMMI for Dev & Services – High Maturity Practices, SEI – PSP / TSP.

Sharath has many certifications, such as Certified Master in Business Process Management, BP Group UK, ITIL 4, AgileSHIFT, Six Sigma Black Belt, Anexas Denmark, Lean Six Sigma Black Belt, QAI, Internal Auditor for ISO 27001, Internal Auditor for ISO 9001:2000.

At ServiceDesk Academy, Sharath delivers trainings in Organizational Transformation, Driving Business Agility (AgileSHIFT), Pragmatic Application of Service Management

& Governance (ISO/IEC 20000 Standard, Ver 2018), COBIT 5 IT Governance Implementation, Lean Transforming Your Organization, Lean for Software Development, Lean for Healthcare - Workshop Content, Lean for BPO / Contact Center, Value Stream Mapping, Applying Kanban & Data Quality Management