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          • ISMS : ISO 27001:2013 - Information Security Management
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        ITIL® Specialist: Drive Stakeholder Value (DSV)Read More
        PeopleCert Accredited Trainer

        ITIL® Specialist: Drive Stakeholder Value (DSV)

        PeopleCert Accredited Trainer
        0
        student
        Free

        This 16-hour course is aimed at ITSM practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those...

        Free
        Read More
        ITIL® Specialist: High Velocity IT (HVIT)Read More
        PeopleCert Accredited Trainer

        ITIL® Specialist: High Velocity IT (HVIT)

        PeopleCert Accredited Trainer
        0
        student
        Free

        This is 16-hour course and is aimed at IT managers and IT practitioners involved in Digital services or Digital transformation projects working within or...

        Free
        Read More
        ITIL® Strategist: ITIL Leader – Digital and IT Strategy (DITS)Read More
        PeopleCert Accredited Trainer

        ITIL® Strategist: ITIL Leader – Digital and IT Strategy (DITS)

        PeopleCert Accredited Trainer
        0
        student
        Free

        ITIL® Strategist: ITIL Leader - Digital and IT Strategy (DITS)

        Free
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        ITIL® Managing Professional Transition Module (MPT) Official PeopleCert CertificationRead More
        PeopleCert Accredited Trainer

        ITIL® Managing Professional Transition Module (MPT) Official PeopleCert Certification

        PeopleCert Accredited Trainer
        8
        students
        $421.00 $241.00

        The ITIL 4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL...

        $421.00 $241.00
        Read More
        ITIL® Strategist: Direct, Plan and Improve (DPI)Read More
        PeopleCert Accredited Trainer

        ITIL® Strategist: Direct, Plan and Improve (DPI)

        PeopleCert Accredited Trainer
        11
        students
        $1,199.00 $1,198.00

        This 2 Day course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It...

        $1,199.00 $1,198.00
        Read More
        ITIL® Specialist: Create Deliver and Support (CDS)Read More
        PeopleCert Accredited Trainer

        ITIL® Specialist: Create Deliver and Support (CDS)

        PeopleCert Accredited Trainer
        8
        students
        $799.00 $599.00

        This 16-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible...

        $799.00 $599.00
        Read More
        ITIL® 4 Foundation Official PeopleCert CertificationRead More
        PeopleCert Accredited Trainer

        ITIL® 4 Foundation Official PeopleCert Certification

        PeopleCert Accredited Trainer
        8
        students
        $499.00 $249.00

        ITIL® 4 FOUNDATION - Kiran Kumar Pabbathi is a good/ best practice enterprise framework for the digital economy, which is vendor neutral, non-prescriptive, and best...

        $499.00 $249.00
        Read More

        About us

        ServiceDesk Academy (SDA) is a Global Training and Consulting firm, offering intelligent learning solutions for corporates and professional individual learners. SDA offers trainings and certification programs in ITIL® 4, DevOps, PRINCE2, PMP®, PECB ISO Certifications, AgileSHIFT, AWS Cloud, Azure Cloud, Google Cloud, Professional Scrum Master, COBIT®, CISA, CISM, GDPR, Six Sigma All Levels, and many more trainings in leading business practices and emerging technologies, endorsed by leading global professional bodies.ServiceDeskAcademy.com is part of 1 World Training, a leading international provider of professional learning and consulting solutions.


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        © ITIL®, is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. SDA is a Certified Partner of AXELOS. PMP®, PMBOK® and the PMI® are registered trademarks of the Project Management Institute, Inc. PRINCE2® is a registered trademark of AXELOS Limited. COBIT® is a Registered Trademark of Information Systems Audit and Control Association® (ISACA®). (ISC)2® is a registered trademark of International Information Systems Security Certification Consortium, Inc. TOGAF is a registered trademark of The Open Group in the United States and other countries. All rights reserved. ServiceDesk Academy is registered trade name in England & Wales, United Kingdom.

        ITIL 4 Introduction
        Section 1 - Itil 4 Foundation Training - Introduction
        Module 1 part 1

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            Classroom Locations : Hyderabad, Bengaluru, Chennai, Mumbai, Pune, New Delhi, Gurgaon, Riyadh, Dammam, Jeddah, Bahrain, Muscat(Oman), Seeb(Oman), Salalah(Oman), Sohar(Oman), Amsterdam(Netherlands), Amersfoort(Netherlands), Pretoria(South Africa), Johannesburg (South Africa), Cape Town (South Africa), Durban (South Africa), Cairo (Egypt)

            Weekend (Sat – Sun) – 2 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/4/2020 4 am[/localize_time][localize_time]4/4/2020 1 pm[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/5/2020 4 am[/localize_time][localize_time]4/5/2020 1 pm[/localize_time]Live Online and Classroom

            Weekend (Sat – Sun) – 4 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/4/2020 1 pm[/localize_time][localize_time]4/4/2020 5 pm[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/5/2020 1 pm[/localize_time][localize_time]4/5/2020 5 pm[/localize_time]Live Online and Classroom
            Session 3[localize_time]4/11/2020 1 pm[/localize_time][localize_time]4/11/2020 5 pm[/localize_time]Live Online and Classroom
            Session 4[localize_time]4/12/2020 1 pm[/localize_time][localize_time]4/12/2020 5 pm[/localize_time]Live Online and Classroom

            Weekdays (Mon – Fri) – 5 Sessions

            From DateTo DateDelivery
            Session 1[localize_time]4/6/2020 10:30 pm[/localize_time][localize_time]4/6/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 2[localize_time]4/7/2020 10:30 pm[/localize_time][localize_time]4/7/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 3[localize_time]4/8/2020 10:30 pm[/localize_time][localize_time]4/8/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 4[localize_time]4/9/2020 10:30 pm[/localize_time][localize_time]4/9/2020 02:30 am[/localize_time]Live Online and Classroom
            Session 5[localize_time]4/10/2020 10:30 pm[/localize_time][localize_time]4/10/2020 02:30 am[/localize_time]Live Online and Classroom
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